Power Machines has launched a pilot operation of the client's personal account, a service aimed at improving the quality and comfort of cooperation.
Representatives of five thermal power plants have already been connected to the new tool of interaction between the client and the company, and have become familiar with and begun using the services and capabilities of the personal account.
The service provides customers of power equipment with the opportunity to receive information related to equipment purchased and previously purchased at factories, and/or services "in one place". The client's personal account combines a set of tools that allow convenient and quick placing of an order for supply of spare parts, placing of an order for the services of supervising engineers and development of repair documentation, making of an emergency call, or issuing of a request for other issues, keeping a complete history of requests.
The personal account will allow the tracking of the status of the order and its delivery. The customer company can find the full information about the equipment installed at the plant here, including the history of its installation and maintenance.
The presence of such personal accounts will also allow the customer to take part in the bonus program of Power Machines. Accumulated bonuses can be used in charity projects, as well as to get a discount on subsequent orders.
The service will be fully operational starting from the second half of 2021.