During the online conference that took place on December 15th, 2020, Power Machines presented its customers with new services aimed at improving the quality and ease and convenience of cooperation with Power Machines.
For example, customers who purchase the Power Generation Equipment will be able to obtain all required information related to the equipment already purchased as well as being purchased from the company's Manufacturing Plants and/or related to the company's services, from one single window of the Customer's Personal Account which incorporates an entire array of tools and features allowing the customer to do the following: Promptly and easily submit orders for supply of spare parts, supervision engineers and development of repair documentation services; make an emergency call-out or post a communication with regard to any other matters, while fully maintaining and keeping the history of such communications.
The Customer's Personal Account will allow tracking the status of the order and its delivery. Also, the customer company will be able to find here all required reference information and operational documentation for the equipment installed at the Power Plant, including the history of its installation and maintenance.
The presence of this Personal Account will also allow the customer will take part in the bonus program of Power Machines. These accumulated bonus points may be used by a customer to obtain a discount for subsequent purchases, or to participate in a charity program.
"Our goal was to create a user-friendly tool for online interaction between the customer and the company based on the "single window" concept. I believe that the process of ordering equipment or services will from now on become more convenient for our customer companies", Evgeny Gavrilov, Director of the Digital Production Project at Power Machines, noted.